Get in touch. We're here to help.
Have a question about listing, booking, payments, or anything else? Reach out and we'll get back to you.
Phone
Location
Brisbane, Queensland
Australia
Hours
Mon – Fri: 9am – 5pm AEST
Weekends: Email only
Send us a message
Fill in the form below and we'll get back to you within 24 hours on weekdays.
Got an idea?
We build based on what you tell us. Use the form and select Feature Request as the subject.
Response times
Weekday emails: within 24 hours.
Weekend emails: Monday morning.
Common questions
Quick answers to the things people ask most.
How do I list my space?
Click "List Your Space" in the navigation, complete the host onboarding, and fill out the listing form. It's free to list.
How do payments work?
Payments are processed securely via Stripe. Funds are held until the booking starts, then released to the Host minus a small platform commission.
What if I have a dispute with a Host or Storer?
Contact the other party directly first. If unresolved, email us at support@storagefinder.com.au and we'll help mediate.
Is my vehicle insured while in storage?
ParkingFinder does not provide insurance. Both Hosts and Storers should maintain their own appropriate coverage. See our Insurance Info page for guidance.
How long does it take to get a response?
We typically reply within 24 hours on weekdays. Weekend emails are answered on Monday.
Can I call you?
Yes. Call us on 07 4803 7388 Monday to Friday, 9am–5pm AEST.
How do I cancel a booking?
Log in, go to My Bookings, and select Cancel. If the booking has already started, contact us for help.
I'm having trouble with my account.
Try resetting your password first. If that doesn't work, email us at support@storagefinder.com.au with your account email.
Helpful resources
Guides and information to help you get the most from StorageFinder.
Can't find what you need?
Our team is based in Brisbane and happy to help with anything - listing, booking, payments, or just a general question.