Terms of Service

All payments are processed securely through Stripe. A 15% platform fee is charged on each booking. Hosts receive 85% of the booking amount. Listing on the platform is free for Hosts.

Founder Host Programme. Hosts who publish their first listing during the launch period receive Founder Host status, which entitles them to a 0% platform fee for 6 months from the Platform’s official launch date. After the 6-month period expires, the standard 15% platform fee applies. Existing Founder Hosts will retain their 0% rate for the full duration of their 6-month period, regardless of when the programme closes to new registrations. StorageFinder reserves the right to end the Founder Host programme for new registrations at any time, with reasonable notice published on the Platform.

Host payouts are initiated after the booking check-in date, subject to payment processing times. Typical payout times are 2–5 business days but may vary depending on your bank, weekends, public holidays, and Stripe account status.

All transactions must occur through the Platform. Payments made outside the Platform ("off-platform payments") void all dispute resolution protections, Handover records, and any support we would otherwise provide.

Cancellation terms vary by listing and are displayed on each listing page. Three policy levels are available: Flexible, Moderate, and Strict. The refund schedule for each policy is set out below.

• Refunds are processed to the original payment method within 5–10 business days of the cancellation being confirmed.
• The platform fee component of a booking is non-refundable once the booking has been confirmed.
• For recurring bookings cancelled mid-billing cycle, the current billing period is prorated and any unused portion is refunded in accordance with the applicable policy above.

Your cancellation rights under these Terms are in addition to, and do not limit, any rights you may have under Australian consumer protection legislation.

Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or other right you may have under the Competition and Consumer Act 2010 (Cth) or any other applicable Australian consumer protection law.

Subject to the above, and to the maximum extent permitted by law, StorageFinder acts as a marketplace facilitator and is not liable for any damage to vehicles, equipment, or property that occurs during a storage arrangement. We strongly recommend that both Hosts and Storers maintain appropriate insurance coverage.

To the extent permitted by law, our total liability to you for any claim arising under or in connection with these Terms is limited to the total fees you have paid to us in the 12 months preceding the claim.

Booking Support is a discretionary goodwill commitment by TruckPark Pty Ltd (trading as StorageFinder). It is not insurance, not a contract of insurance, not an offer to insure, and does not constitute a financial product. It does not replace, supplement, or act as an alternative to insurance obtained or obtainable by you.

StorageFinder may, in its sole and absolute discretion, make a goodwill payment to a user who experiences documented out-of-pocket costs as a result of damage to or theft of stored items during the booking period at a listed storage location. StorageFinder has no obligation to make any payment and may decline any request without providing reasons.

Any payment, if made, will not exceed AUD $1,000 per booking. One request per booking.

Eligibility: An active booking on the platform; damage or theft occurring at the listed storage location during the booking period; a request submitted within 30 days of the incident; supporting evidence provided; and no breach of these Terms of Service.

Exclusions: Wear and tear, gradual deterioration, pre-existing damage, items not disclosed at the time of booking, damage occurring outside the booking period, force majeure, civil unrest, natural disaster, consequential loss, and fraud.

The provision of a payment under Booking Support in one instance does not create any obligation or precedent for future payments. StorageFinder may modify or discontinue Booking Support at any time without notice.

StorageFinder strongly recommends that all users maintain their own insurance coverage appropriate to the items being stored.

StorageFinder Pty Ltd. This is not a financial product under the Corporations Act 2001.

Platform IP: All content, design, code, trademarks, logos, and other intellectual property on the Platform are owned by or licensed to TruckPark Pty Ltd. You may not copy, modify, distribute, or create derivative works from any part of the Platform without our prior written consent.

Your content: By uploading photos, descriptions, reviews, or other content to the Platform, you grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to use, display, modify, and distribute that content for the purpose of operating and promoting the Platform. You retain ownership of your content.

You represent and warrant that any content you upload does not infringe the intellectual property rights, privacy rights, or any other rights of any third party.

Your right to close: You may close your account at any time by contacting us. Closure will not affect any active bookings or pending payouts, which will be processed in accordance with these Terms.

Our right to suspend or terminate: We may suspend or terminate your account if you:

• breach these Terms or any applicable law;
• engage in fraudulent, dishonest, or illegal activity;
• engage in behaviour that threatens the safety or wellbeing of other users, including harassment, property damage, or misrepresentation;
• repeatedly receive negative reviews or unresolved disputes; or
• fail to respond to or comply with a reasonable request from our support team.

Where practicable, we will provide notice before suspension or termination and give you an opportunity to respond, except where immediate action is necessary to protect the safety of users or the integrity of the Platform.

Consequences of termination: Upon termination, active bookings will be handled on a case-by-case basis. Pending payouts will be released in accordance with our standard payout schedule, subject to any holds related to disputes or investigations. The following clauses survive termination: Liability (section 8), Indemnity (section 9), Intellectual Property (section 10), Dispute Resolution (section 12), and Governing Law (section 18).

If a dispute arises between a Storer and a Host, the following process applies:

• Direct negotiation (14 days): Both parties should first attempt to resolve the matter directly through the Platform's messaging system.
• Platform-facilitated mediation (14 days): If direct negotiation does not resolve the dispute, either party may request mediation through StorageFinder. We will review the available evidence, including Handover records, booking details, and communications, and propose a resolution.
• External resolution: If the dispute remains unresolved, either party may refer the matter to a state or territory Consumer Affairs or Fair Trading body, or pursue external mediation.
• Courts: As a last resort, disputes may be referred to the courts of Queensland.

Nothing in this clause limits your right to seek urgent injunctive or interim relief from a court of competent jurisdiction.

For questions about these Terms, contact us at legal@storagefinder.com.au or call 07 4803 7388.

TruckPark Pty Ltd (ABN 55 695 402 423)
Trading as StorageFinder
Brisbane, Queensland, Australia